Promotion for air cabin crew is based on experience and performance and is subject to the availability of vacancies. Some posts may require a minimum period of service with a particular airline. Previous flying experience may also be taken into account.
Junior staff may work their way up to number 'two' or 'three' on the aircraft and, with experience, crew members may be promoted to the role of purser, where responsibility is given for a particular cabin, such as first class. They suppport crew members in that cabin while maintaining safety standards and providing excellent customer service.
The most senior role within air cabin crew is known as the cabin service director (CSD) or senior cabin crew member (SCCM). This role requires significant experience, calling for strong leadership and management skills. The CSD is responsible for the entire cabin crew on the carrier, managing the service delivery during the flight and taking responsibility for customer safety and comfort.
Alongside their flying duties, air cabin crew may also have the opportunity to develop other professional interests, in areas like training or selection of new crew members. It may also be possible to transfer to ground-based employment with an airline to a position such as a passenger check-in officer. If an air cabin crew member has a significant amount of work experience, together with a degree in management, they may be able to move to cabin crew support services, into areas such as performance management or training and development.
Another option is crew controller, who is responsible for controlling the work schedules of flight decks and air cabin crew on a day-to-day basis. It is their job to manage staff rotas and liaise with the operations duty manager and operations control regarding any disruptions.
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